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“Awful customer service”

Written on: 26/10/2013 by AngryLawyer (1 review written)

I bought a bag from the website which looked very professional and smart. The bag arrived within a reasonable time frame however the bag that arrived did not match the dimensions stated on the website. I submitted a "ticket" and was advised I would be contacted within 48 hours, and nearly a week on I still haven't heard back from them. I tried to phone the number but the line was just quiet and clearly was not operational. I am going to try contacting them again otherwise will return my bag and demand they also refund the postage. I too will report them to trading standards for mis-representing items on their website and for appalling customer service.

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