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“Not impressed”

Written on: 24/10/2013 by evang (1 review written)

I ordered two suits a few months back. They produce the first suit and wait until you have had a chance to try it on before and okay it before they make the second. I was very specific in regards to what i was looking for fit wise. I wanted something very fitted.

The first suit arrived after only a couple of weeks. It was not at all what I was wanting. The pants were close, but the jacket was loose and rumpled in the back and bunching in the collar. I took the suit in for a second fitting and they tried to tell me that it fit properly and I needed to first have the suit pressed and it would fall differently. I had it pressed same day and the same problems were present.

I took the jacket back a second time and they again tried to convince me that it fit fine. They told me that it was my shoulder shape that caused this, which is BS. I have off the rack jackets that fit perfectly. I suspect they were just trying to avoid the extra cost of sending it back to hong kong and then back to me again. They did cave in the end and sent the jacket back to be altered.

About 3 weeks later I did receive the altered jacket, along with the second suit. The jackets finally fit as I wanted. I had also ordered two custom shirts from them. These fit wonderfully and seemed to be very well made.

My father also ordered a single suit from them and had similar issues with his jacket not fitting well. He brought it back and they convinced him that it was all in his head. Not being one to argue, he accepted this and left. He ended up taking the jacket to a local tailor to repair. Cost him almost $100.

Overall I was not impressed with quality nor the service. Though I was not completely dissatisfied with the end result.

Would I go back to them... perhaps. But I would negotiate a discount based on my previous experience.

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