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Review Number	2303568
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“Poor Customer Service”

written by kazdec on 24/10/2013

After returning from our holiday we found on our credit card statement that we had been charged for something from Alamo. As Netflights were our booking agent we asked them to look into it for us. After a couple of weeks we had notification from them to say that as they are 'just the agent' there is nothing they can do. So abiding by Netflights terms and conditions clearly is not worth the paper it is written on. And we still have not had a reply from Alamo...not happy!

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“Poor Customer Service”