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“Worst customer service I have ever come across”

Written on: 23/10/2013

I have ued thi company on a number of occaion and have to admit that bar one colour iue the overall quality of the product have been good.

aying that if omething goe wrong then the nightmare begin. The webite ha a cutomer ervice portal where iue can be raied. Then ignored and then apparently magically olved even though it han't.

Like other I ordered an item, this time for someones birthday. After the 14 days the T&Cs quote for arrival I started to write to them via the portal. Lots of promises but no delivery. After a month with the birthday approaching I called them and it was agreed the order would be cancelled (as it hadnt started printing- an issue with their supplier) and a refund issued. After two weeks, five more calls and a dispute raised with PayPal I still have no refund. Oh and don't ever expect to speack to a manager(always out) and there are at least two Debbies there with the same voice!! Even after the refund was agreed they updated my order tatu a despatched, but no item delivered

Its a hame cause the products are good when they arrive but twice bitten I will necver return.

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