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“Rubbish company”

written by RosColes on 22/10/2013

I ordered a size 12 jacket which turned out to be too small despite the fact that I am a size 10-12. Not enough room to wear a jumper in cold weather. Contacted Trekwear to ask them to send me a pre-paid returns label as it would cost £8 for me to return and was told that I had to pay for this myself. Ridiculous especially when you are ordering online and unable to try on. They wrote to me saying that they thought the trousers (trousers!!) were the correct size. They clearly didn't even know what we were talking about!! Very disappointed with this company. How can you not allow free returns Trekwear? Most online companies allow this. Especially when I was asking for a larger size rather than a refund. Will not be buying from Trekwear again.

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