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★☆☆☆☆

“Absolutely dire!!”

written by Hilhoop on 17/10/2013

Exclusive motorhome insurance they reckoned...what a joke! Had to claim after an old lady left her handbrake off and her car rolled into our campervan,smashing our bikes and the rear of our camper. Rang the claim line and then someone rang back with a repairer's details and they were just an ordinary body shop not motorhome specialist and they were 35 miles away. I said it would be impossible as I had to ring them to arrange to take my camper to them, get it assessed, bring it back and then take it back again if the estimate was accepted....erm...I have to work, how was I supposed to do this.

They were going to ring me back to see if I could arrange my own repairers...I waited...I rang them....I waited for them to ring me back...I got a whole package of stuff through the post...from a solicitors called Greenlightlegal..they stated that it would cost me £1200 to make my claim...why? It was not my fault, the third party had accepted liability, clear cut case and I was started to lose patience. I rang, they didn't ring back, I emailed, they didn't answer. In the end I rung the SRA (solicitors regulatory authority) and the financial ombudsman and greenlightlegal decided to ring me...and email me!! I got a quote for the damage to my camper (from a specialist repairer 2 miles away) and emailed per instructions and guess what...no reply...emailed again...no reply...emailed again...no reply...then a letter through the post to say if they didn't receive my quote for damages within 10 days they could not continue with my claim...I rang and asked for complaints (Suzanne Jervis) apparently on holiday and the person I was dealing with has been rushed into hospital.
Anyway, a month has gone since the accident and I am still waiting...the problem is they are a brokers, Enterprise (I found out eventually) is the insurance company I am insured with (in Gibraltar) and greenlightlegal handle their claims for them...total screw up! Never...ever go with them!

On going...will update!

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