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“Frustrating Process”

Written on: 17/10/2013

Although I cannot give a bad review because the price was reasonable, the process and website was made for a very frustrating experience. I was sent an discount promotion code from SmartFares themselves but when I got to the web-page, it wouldn't allow me to use that given code, or any others towards my purchase. I still bought the tickets because I have a budget for this trip. I found the fact that they do not uphold their own offers a little unprofessional. Additionally, I had to click purchase a total of 4 times before my order actually went through though I suppose this could be due to my internet connection? Overall, the experience was frustrating.

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