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★★★★★

“The very best of service.”

Written on: 15/10/2013 by Ele85 (1 review written)

We had spent a considerable time researching this product on behalf of our son and whilst many sent samples, there seemed to be little interest in the follow up. We had picked up Grono from a flyer in our local Jewson store in Telford, but as our son lives in Hampshire, we contacted the Farnham store for more info. We were rather concerned that the assistant claimed no knowledge of the product, but decided to contact Grono, who were more than happy to deal with us directly. This was a wise move on our part as they were most helpful in dealing with us in Shropshire, but arranging delivery to Hampshire on a specific day so that we could be there to take delivery.

The grass had to be a specific size to fit in an old swimming pool. We were horrified to get it in place only to find it was 30cms short. This was a Saturday, but our phone call was answered and we were promised prompt action as we were only going to be in Hampshire until the Tuesday. It transpired that the suppliers were at fault and Grono pulled out all the stops to get a replacement to us by the Tuesday.

We cannot fault the service that Grono provided. We believe that it is when there is a problem that you can tell a good company from the rest and Grono have excelled themselves in dealing with our problem. We would have no hesitation in recommending them to our friends. As for the grass... it too is everything that we expected.we had no problems laying it and it really does pass for the real thing. Well done Grono!

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