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Written on: 15/10/2013

This is the response I got from the "Director of group reservations". Do you think this is professional and polite?? Do you think this is the way to treat a customer?
***As I am sure you are aware our business is in extreme financial difficulty
You were one of the lucky people who got your tickets and went on a cruise
So all people see you as is selfish in the extreme that you keep complaining about a cruise you did not like when hundreds of others would have loved to have been on it
We completed your booking and booked a room if carnival did not meet your expectations it is totally beyond our control
Now please stop wasting our time when it is much better used trying to help people with real problems

Best wishes
Director of Group Reservations

I do not!! I think this is the worst customer service I have ever had in my entire life. All because Cruisemiles screwed up on my cruise booking I purchased in 6/14/12 and they booked on 9/7 to sail 9/8/13. TERRIBLE!!! I only wanted a friendly response from 15 emails I sent since 8/16 on the cruise I was to be sailing on. I am going to spread the word that this is definately a reason why you are loosing money and having financial difficulty as you state, yet I was not aware of this at all. Are any other members aware of this ??? Has anyone else been spoken to this way??? WOW! shocking !!

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