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“Second hand goods.”

Written on: 12/10/2013

I ordered three lambs wool cardigans.

One was dirty, badly creased and out of shape and had a torn pocket, obviously well worn and then returned.

It was intended as a gift, thank heavens I opened and checked it before I gave it to my friend.

How could this have been sent out? Are returns not inspected before?

I was sent a replacement, but no apology, no recompense. What a very poor way to deal with a customer.

I will never shop with them again.

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