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“TWELVE POUNDS to return ONE dress!”

written by robbiesgel on 03/10/2013

I ordered several items but a dress was unsuitable. I knew that I would have to stand the cost of any return when I ordered but it was only when I looked into how to return that I discovered that it had to be returned in the original packaging it arrived in, which was a box that was far too large when it had 5 items in it! The lady in the post office explained that it cost £11.96 to return by the cheapest method because of the Amazon box. If it had arrived in a plastic envelope like most catalogue companies use it would have been less that half the cost. Any savings I made was all but wiped out. I will never order from M&S Outlet again

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