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★☆☆☆☆

“Swindlers Home Insurance”

written by on 30/09/2013

I would like to give them no stars! Having suffered heavy snowfall last winter, the guttering on the rear of my property was badly damaged and I assumed it would be covered by the policy.
Swinton's sent out a surveyor from a company named Nationwide Surveying Solutions who took photos and then rang the local office to ask if the policy covered snow damage. Of course it didn't!
Again, a few weeks ago my area was hit by severe storms and there was damage to my bow window. The same surveyor came out only to tell me that there had not been a storm when I said there was and my insurance policy would not cover the damage.
He also had an offensive line of questioning and it was quite clear that he was there to knock back my claim.
My question is this...if this company knows in advance that the insurance won't cover the damage, why is this surveyor turning up to take photographs and examine the damage in the first place? The surveyor is obviously onto a good thing and probably earned more than my claim was worth as I have a £150 excess to pay anyway.
Swintons have also asked me to pay a deposit in advance of the start date of my renewal. i think you can imagine my reaction! There is no way I would renew with them and I only wish I had found another provider sooner. However, having cancelled the direct debit on my final installment, I am about to enter the cancellation fee nightmare!
If anyone has survived this without paying, please help!
The policy is worse than useless, the service is terrible- it's taken more than three weeks to get anything done.

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