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“Unjustifiable charges- greedy and money-grabbing company”

written by on 28/09/2013

I went on holiday with a friend who unfortunately booked the holiday in my married name, not realising I hadn't changed my passport. We were required to check in on line however, and I provided all the correct details for check in . On arrival at the airport the boarding passes had printed out in my married name, despite checking in in my maiden name and basically had to pay £100 for the very unsympathetic customer service woman to delete 4 letters and type in 5 to change my surname on the booking. We were flying back from our holiday with Monarch who were far more understanding and helpful and changed the booking at no charge. I'd be happy to use Monarch in the future but won't be going anywhere with Thomas Cook if I can help it!