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“Customer service and getting back excess”

written by on 27/09/2013

So Chaucer what a crowd you should never ever use this company, I was given this company by Swinton who are supposed to deal with them on your behalf, my story so far.
I and my wife and some friends were sitting in the front garden when my car parked just outside my fence was hit in the side by another driver reversing at speed, he drove off but we found him in minutes, called police etc, same day passed on all info to Swinton accident number, because of the type of Incident was passed onto Chaucer direct, after a number of phone calls and they telling me they were waiting for a cheque from the other drivers insurance before they could pay me, anyway i harrassed them, oh they had written my car off, I as eventually paid, then they told me they would get my excess payment back for me it would take a few weeks, i am still waiting, last week i was told i would receive It this week Monday, guess what not arrived, i called chaucer an ignorant pygmy answered, argued that they were waiting for a cheque by post from the other insurers, then the other insurers manager had to approve it, the excuses went on, so I am still at this point, between Swinton and this crowd of del boys ggggggrrrrrrrrrrrr