Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Just too much hassle”

Written on: 26/09/2013

I ordered several things from F&T online a few weeks ago, and though they arrived quickly, and the prices were great, one item was faulty and another was totally different to the picture.

I emailed right away, no one has yet replied - we're talking at least a fortnight - and I had to send the stuff back at some cost because there was literally no help forthcoming.

Then I had to chase it up which involved several more emails which also went unanswered, a few phone calls to Sports Direct CS (which is the same company now - at least they have a number on their website, which F&T don't) and though the person I spoke to after 20 minutes on hold was great, and I did get a refund eventually including return postage, it's been such a massive hassle getting it sorted, I will not be bothering again.

I almost forgot, in the middle of all this I actually was told by Sports Direct that I could return items to their store which I tried to do but when I got there I was told I couldn't after all.

Very shoddy service from this company. Next time I find myself tempted by their online prices I'll just walk away as I can't face all that again.

Was this review helpful? 0 0