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“Will never use them again”

Written on: 25/09/2013

Flowers ordered for friends' anniversary didn't arrive on day specified even though the order tracker said they had been delivered (and my friends were in all day!) They are redelivering - big deal - a day late with no offer of a refund for the delivery charge and the woman at Interflora said "we will take your word for it". Thanks - I think. Why would I take the trouble to ring to say flowers hadn't been delivered if they had?

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