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“APPALING !!!”

written by DONNA19721 on 24/09/2013

I recently booked with lowcost and before travelling as always confirmed my booking and exact room choice via email a copy of which is below as well as the confirmation received back from lowcost , Upon arrival I found we had not been allocated a premium room at all but a rather shabby room that hadn't seen a coat of paint in 10 years let alone have a flat screen tv , pillow choice and probably hadn't been renovated since 1982 let alone 2012 , After numerous phone calls at great expense to low cost I was advised there was nothing they could do as it was Sunday and if I wanted to upgrade to do so pay the fee and they would sort it out the next day . Surprise surprise no call the next day so again had to contact them at my own expense this time asked to email a copy of my receipt which I did and told I would be refunded by the time I arrived home . Arrived home no refund , no response to emails , no nothing except large phone bills . Low cost do not have a leg to stand on in regards to being allocated the wrong room as I have the exact description confirmed in writing by them , my accommodation voucher even has the address as CLUB SIRICO PREMIUM and the hotel manager signed a statement to confirm that the description I had been given of the room was their premium but not what lowcost had booked with them .......I am now going to take this up in the small claims court rather than spend more money emailing and calling only to be ignored .
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" I placed a booking last night for the club sirico premium rooms adult only block . Upon reading their website and indeed the description on your own website it states all appartments have a pool view , yet my accomodation voucher states garden view . Your website description reads

Rooms Information


Apartments are distributed in 2 story blocks. There is a safety deposit box, large enough to take a laptop, direct telephone line,32? LCD TV with free satellite channels, complete bathroom with hair dryer and equipped kitchen with 2 ring ceramic hob, and basic utensils for 3 to 5 persons. All apartments have a terrace or balcony with view of the swimming pool,


Overview

The Apartments Where Renovated In 2012 And Are Adult Only, Completely Separated From The Family Area. The Premium Zone Has A Separate Swimming Pool. The Bar And Restaurant Are Shared With Clients With Family.

Additional Information

Clients have a choice of pillows. The apartments have a large salon where an extra person can sleep, making the one bed room apartments apt to sleep 3 persons and the two bed room apartments to sleep 5 persons.


Can you please confirm before I pay the balance of the booking that this is the exact room that has been booked for me at Club Sirico and clarify the garden view / pool view issue

Many thanks



Good Afternoon

Thank you for your email.

I can confirm that this property do provide ‘Garden View’ rooms alongside ‘Pool view’ rooms. We advertise the ‘Pool View’ rooms predominately as these are contracted by ourselves.

I can confirm that the garden view rooms are provided by one of our 3rd party suppliers and this will be allocated for you as per your booking. All other details as per the website description for the rooms will be correct.

I do hope I have been able to clarify this for you, however, if you do have any further questions please don’t hesitate to contact us.

Kind Regards