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“Zero tolerance or customer care”

Written on: 23/09/2013 by sarahleecakes (1 review written)

I used Arena for the second time but having discovered the flowers were undelivered called the customer services. I was then told it was my fault for not putting special instructions for a simple straightforward drop-off where the recipient was present and the full address given. There was no apology given just criticism and my increasingly angry tone and no reason for no contact to either parties regarding failed delivery.
I was told it was my fault and then told off for becoming angry!
As it turned out the flowers were delivered to an incorrect address and so now not only am I upset the loved one who had undergone major surgery feels unloved and still has no flowers.
I will never recommend or use Arena flowers again.

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