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“Exceptional Customer Service”

Written on: 23/09/2013 by Jilled (1 review written)

Thank you very much indeed to Sports Shades Online for their exceptional service in replacing my ancient Adidas lenses. When I broke the lenses I was distraught. They had been a birthday present for a big birthday and not only did I really love them, they also had great sentimental value. I was worried that as they were 6 years old that I would not be able to replace the lenses but would have to buy a new pair of glasses. However SSO were wonderful in providing advice to ensure that I bought the right lenses for the frame. I also treated myself to a new orange frame for winter and a new nose piece. The responses were excellent and extremely quick. As I live in Portugal it can be much harder to get things sorted, but using SSO meant this wasn't the case. When the lenses arrived the orange lens was perfect but the darker ones wouldn't fit into the frame. I was disappointed and thought maybe the design had changed, but as the orange one fitted that probably wasn't the case. Anyway I contacted SSO and after much, very helpful, emailing, I returned the darker lenses and sent my frame as well to make sure I wasn't being silly and also to make sure that any replacement fitted properly. SSO got a replacement lens, but it didn't fit either so they contacted Adidas who discovered it was a faulty batch. A correctly fitting lens was supplied by Adidas and SSO returned my frames and the perfectly fitting lens. And despite living in Portugal this has all been done very promptly and has been hassle free. SSO also insisted on compensation for the postage back from Portugal of the faulty lenses in the form of store credit or additional items. Thank you so much, I am now a very happy bunny to have my beloved glasses back again.

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