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Written on: 21/09/2013

I booked a holiday a few months ago which I now desperately need to cancel. I have been trying to cancel this for the past few weeks but have had no luck! The only way I seem to be able to cancel it is to go on the website. I have tried this a number of times and have still had no confirmation that the holiday has been cancelled.

I have also tried calling a lot, but there is absolutely no way I can speak to an actual human!!! All I get is a computer which is no help at all! I am sick and tired of listening to the music down the phone, whilst it is costing me 10 pence per minute!

I am very unsatisfied with the service that has (or hasn't should I say) been provided. The balance outstanding for my holiday is due on 23rd September and I will not be paying it under any circumstances.

All I would like is confirmation in writing that my holiday has been cancelled. I don't know what more I can do. Please can someone advise me? This has been going on for weeks and is very unfair. My name is on the booking and the deposit was paid through my bank. Surely I deserve some sort of communication...


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