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“Mixed bag”

Written on: 20/09/2013

Ordered a mudguard set and front light. Whilst the items arrived quickly and were well packaged, the light had clearly been used previously being sent in a plastic bag with the item itself being scratched and dirty. Returned the light but little recognition of fault and refunded only for the cost of the original item without postage. When it is the supplier which is at fault, in this day and age and in an increasingly competitive market, I would expect better. Cannot recommend since no faith in customer service if problems are experienced.

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