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“Horrid customer service”

Written on: 18/09/2013

I will NEVER use again. I travel extensively for work in addition to several weeks a year with my family. I used for the first (and last time). Customer service basically tells is what it is. I made a mistake at checkout, Called Customer Support...and was told, I could cancel, however, I would have to pay an agent $25 to do so AND I would forfeit money (no small sum) already paid.

I use several of competitors (, Kayak, Priceline) and is hands down the worst service and platform out there.

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