written by on 18/09/2013
I obtained information and signed the contract's with continued remarks about guaranteed hair removal in the treated area's with NO hair left over (completely hairless). After spending $9000 on treated area's I still had dark, course hair left in more then one area, which by their own admission is the exact hair that is best removed by the laser. I was told there would be NO hair left after the treatment. I complained to the office I was being treated at and told I would be given 3 complimentary session's because they agreed that this hair should have been removed. After two session's I called to reschedule the third and was told I had forfeited that last session because I had been exposed to sun. Never was I told that I would "forfeit" a session if I was exposed to sun. In fact, the office was well aware of a vacation that I had been on in the tropics and I advised up front I was going to be in the sun and I was just told to bump back the appointment to allow enough time for the exposure to lessen. They went back on their word and were incredibly rude when I asked for documentation of this "forfeit" policy for the comp'ed sessions. I intend to seek legal action as I am still not hairless (I still have dark, course hair in several area's. This company lies and con's people out of their money. Do not sign a contract or go there!!