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“Worst ever”

written by Didier21 on 17/09/2013

I have been renting car with enterprise regularly for 2 years now and every time u showed them scratches in the car they said to me that is not important and they just looking for dent bigger than a golf ball so didn't say nothing this time when I notice a scratch on the front bumper! But when I returned the car they said to me that the scratch was not here yesterday and they didn't put nothing on the paper. And without any details just took £500 more without my authorisation! I don't mind paying if it is my fault but for something I didn't do that is not fair! I think they should write every single marks in the car! I won't rent with them again and don't recommend anyone to rent with them they are a total jokes and I can see that I am not the only one in the same case! I have been really disappointed by them. And that was the Inverness branch