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“Hidden issues of car hire, Excess Protection Insurance”

Written on: 17/09/2013

The rating of one star only is attributed due to the promotion Carrentals apply to the selling of
Excess Protection Insurance. This insurance may well work and be appropriate for some car rental companies but for Goldstar based in Alicante airport Spain, the voucher for this prepaid insurance in the UK was looked on as invalid and the pressure to buy Goldstar Insurance was pushed quite aggressively. The ' peace of mind' this pre paid insurance was meant to provide was obliterated as the agent for Goldstar informed us that such insurance could not be valid by any company without an interest in the car. Although aware that we had purchased a ''reimbursement' insurance we were left in doubt that given the event of a breakdown or accident we would have been left high and dry without roadside help. After queuing in the airport for over an hour and a half get to the Goldstar desk to collect the car , we were not in a position to want to engage in any practice that might compromise our enjoyment of the holiday so purchased a Goldstar Excess Insurance at a further cost of 37.50 euros, this leaving us £34.92 out of pocket (cost of questor reimbursement insurance purchased through Carrentals).

Further it is important to note that Goldstar rental company at Alicante airport Spain charge for a full tank of fuel, if you are considering a short rental period like us most of this amount of fuel will be handed back to Goldstar to sell on again. In addition without discussion we were given a larger diesel car at more expense, an unrequested upgrade. Finally the car hadn't been cleaned inside or out from it's previous rental.

This review is intended to alert customers to the hidden issues that are presented when hiring a car. I would like Carrentals to know more about the companies they are promoting and provide that information to their customers. it is worth noting that The waiting queue in the airport to get to the Goldstar car rental desk was far in excess of the hour an a half we waited for the people behind us. I would estimate that some people were there double that amount of time. Information of the possibility of long waiting times should be of concern to Carrentals and advice on such be passed on to its customers.

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