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“money taken but no holiday booked!!”

written by donnacee on 14/09/2013

I have booked holiday through lowcostholidays.com. Having used them before, had no reservations using them again.
Family holiday booked for October on Wednesday 11th Sept and paid in full online. However documentation i received via email stated balance was still to pay. Rang thursday (12th) morning to be told 'booking had not been completed' but advisor could not elaborate on this and would investigate and ring me back. At this point the cash was pending from my credit card but not taken. No contact from advisor therefore Thursday evening I spent 45 minutes attempting to speak to someone, transferred and left on hold with no answers (while being charged 10p per minute!)
No contact established on Friday, however full balance taken from my credit card!!
Saturday(14th) my partner currently on hold (25 minutes @10p a min again!!) now waiting for a supervisor.
Posting this in the hope I may get a response via this platform as no response received from e mail sent. Still no details of holiday when I log into my account with lowcostholidays.com

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