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★★☆☆☆

“Dropping out BT homehub”

written by on 10/09/2013

I have been with BT broadband for about 18 months now and in general it is not too bad with the exception of the annoying habit of the BT homehub drops out (looses internet connection) if it is not used for half an hour or so. Have tried everything including new Cat. six ethernet cable between homehub and computer, existing filters are relatively new and high quality, and I have searched all forums for a solution - without success.. The only thing I have not done is to contact BT as their overseas call centres drive me mad.
I get around 6.5Mb/sec download but upload is abysmal about 300 kb/sec. Our exchange only supports upto 8.0 Mb/sec so I cannot expect faster download.
When I first had BT broadband installed I was not getting anything like the download they promised and eventually after a lot of phone calls and letters I got Openreach down and they contacted India and found they had not set me up correctly something to do with my B Ras profile - whatever that is. I was extremely annoyed about that. Also I found I was regularly exceeding the download limit of 10GB per month and when I telephoned they immediately put me on an unlimited deal at no extra cost - why could they not have done that with my initial contract - I was annoyed about that too. The contract is due to run out end of 2013 so I might try another broadband provider. Would I recommend BT broadband? No.

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