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Written on: 09/09/2013

I too booked a holiday for my family on line and paid in full, I and my partner both booked the time off work and were looking forward to a break. The next afternoon received an email saying it was confirming a telephone conversaton.. no telephone conversaton had taken place..they stated that we had to pay an addtional £300 for flights...I thought this was totally unacceptable and had to canel the holiday..however they have taken over £1100 for the hotel reservation..I still, 5 days later do not have this money back and therefore unable to book another holiday..this is really not acceptable, not only am I out of pocket but also have a very dissappointed family....please be very careful if you are using this site...they love to have your money for interest...

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