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“broken promises, poor customer service”

Written on: 07/09/2013

I chose to buy a bike for my son from Triton Cycles because of the great prices on the website. I read the reviews on this site bur thought the bad reviews must just have been unlucky....
I ordered a Giant Revel 1 LTD on a friday and recieved two emails from TC, one a confirmation the other an acknoeldgment that my payment details were accepted. Their T&Cs stated that the bike would be deliverd after the next working day (Tuesday), however, on Monday having heard nothing from them I emailed them to make sure, there was no reply to my email so I called. The girl that answered said that my bike was in stock and would be delivered the following day and she would email me later, i told her I had already emailed without a response and they could just reply to that email, they didn't.
I took the day off work and waited for the bike to arrive, it didn't.
the next morning (Wednesday) I again called TC and was informed that the bike was not in stock and it was a mistake on their website and they had emailed me, they hadn't... I discussed a different bike with my son and he chose a Giant Revel 0.5 I called them back and ordered this bike instead, I asked that they checked stock and confirm the delivery date as the following day, they confirmed both and they would email when collected by the courrier, no email arrived.
Next day no bike and another day off work, I again called TC who informed me it was in the wharehouse ready to go and they couldn't understand why it hadn't been sent, neither could I....
Next day (friday), another day off work, no comfirmation email arrived so I had given up on it arriving and it arrived early afternoon.
To sum up, this company seem to have very favourable prices but with all the broken promises and days off work the bike cost me more than one at full price!! Also their promised next day delivery in fact took 1 week
I would advise you do not use this company, look elsewhere slighty more expensive with far better customer service.

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