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“Totally Unreliable”

Written on: 07/09/2013

Booked 3 double rooms for a 2 night stay in Newcastle through LateRooms and had confirmation email, but when I arrived at the hotel, they said they had received nothing from LateRooms and so could not accommodate us for the 2 night stay. My son ended up sleeping on a mattress on the floor and we had to change rooms each night. Ruined our stay - beware booking with them.

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