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★☆☆☆☆

“BEWARE. Account robbers.”

Written on: 06/09/2013 by Richard-57 (1 review written)

I found the software worked satisfactorily, but was shocked to get an email a month before my subscription ran out, informing me that they had taken money from my account. I had not told them they could, as I had no idea that such system was in place. It wasn't until I searched their website that I found the 'Auto-renewal' part, which was 'switched on' of course. It is then possible to switch it off, but then it's too late. I have asked them for a refund, I'll see if or how long it takes to receive it.

Something like 'Auto-renewal' should be made obvious as soon as you purchase the product, it should also require positive action to 'switch it on' This really is unacceptable practice for a company that purports to be defender against companies like this.

Richard Barker

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