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“Worst customer service I've encountered - avoid at all...”

Written on: 05/09/2013 by Bigmike23 (1 review written)

I ordered a Felt Z4 from Wiggle and after about 17 miles of riding (ie two days later), the right pedal fell off - the thread on both the pedal and the crank had worn out. You can't phone Wiggle, so, following their complaints procedure, I emailed them. I received two automated 'we'll be in touch' replies. Then a human - I assume that's what they were - emailed this: 'Please bear with me while I contact our workshop. They will be in contact with you very shortly and to advise you further.' Very shortly, indeed! Twenty four hours later, nothing.
I then contacted them via Facebook and was told: 'I've got in touch with the workshop and have let them know that you're still waiting for a reply. They will be in touch by the end of today.' Guess what? They weren't. As I write this I'm still waiting for some meaningful contact, three days after I got in touch with them and I have a brand new £1700 bike that I can't ride. Totally unacceptable. Do not buy anything from this company. They may be good pricewise, but if anything goes wrong, you'll wish you'd gone somewhere else.

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