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“Good service although concerned at some reviews”

Written on: 04/09/2013 by teluk (33 reviews written)

I had checked the reviews on Procamerashop before placing my order and had no worries when I discovered they were based in Carlisle and goods were shipped from the U.K. After placing the order for a Sigma lens I found some reviews which set all the alarm bells ringing saying the goods were grey imports and the company is not a U.K. company but from Hong Kong. (Check "conditions of use" at the bottom of their home page).

I had placed my order on the Monday (Sigma 18-250mm lens) and received the goods Friday as they need to do some type of security check which takes 2 days.
I phoned them a total of 3 times with various questions and each time the phone was answered promptly and a member of staff answered my questions. Procamerashop give you a 12 month warranty with them and you receive emails with the progress of your order.
The goods arrived well packaged, brand new but without the original Sigma warranty, but at a minimum it was £50 cheaper than anywhere else and maximum was £140!

They won't take orders over the phone so you have to sign up to Google Wallet which was another concern I had in order to pay or you can do bank transfer which I was not prepared to do as you have no card cover if you pay that way, however I believe your order is shipped quicker.
You can return the goods within 14 days for a refund if you don't want it –just read the delivery and returns section.

I do feel that their website could make people aware that the goods are not covered by the manufacturer's warranty as this was a concern.
My experience with this company has been very good although I cannot comment on the returns or warranty side of it (and hopefully won't need to)
It does mention in there terms being liable for any import duty but as this is coming from a warehouse in the U.K. I am assuming I won't get any nasty surprises.

Would I recommend them –yes
Would I use them again – yes.

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