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“Brilliant customer service ”

Written on: 02/09/2013 by Kirmea (1 review written)

I ordered some clothes of ASOS last night (Sunday) with next day delivery- as I placed my order quite late in the evening it wasn't a surprise that the "next day" the order was due to arrive was the Tuesday which was no problem, however when I received the confirmation email that the order had been dispatched (the next morning), I realised it was being sent to my old address rather than my current address! After panicking a while and frantically searching for some kind of customer service number (which ASOS apparently don't have) I stumbled across their facebook page late this evening (Monday). A pleaful post led to being asked to PM them about the situation and at 10:40 the night before the order was due to arrive, I received a reply from them saying they'd redirected the order to my current address but it would arrive just 1 day later! So relieved! Thank you ASOS! Looking forward to receiving my parcel and will definitely continue shopping with you in the future!

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