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“Customer Service”

Written on: 01/09/2013 by gsxrgills (1 review written)

Hello there,

I just wanted to say thankyou for your help on the phone at the start of August,
I do not normally write in but I spoke to a person in your online sales department, he was informative and really helpful and i hadn't even bought anything,
I was in the process of buying an Eddy Merckx EMX3 from another cycle shop but saw your price and so called you, he even offered to send a bike fitter to Herne Bay where i live to ensure the bike fitted me properly, all this and i was going to have to take out finance as well.

I was reassured that i had made the right choice of bike as well by your team

I contacted the other bike shop to cancel my order and order from yourselves but they then started arguing about my £500 deposit and they had ordered the bike already, terms and conditions etc, they eventually reduced the bike to within £50 of yours, what with the arguing about my deposit and then they threw in retul fitting, I picked it up from them, I will not be using them again though.

I have recommended your site to my friends.

Just wanted to say thankyou

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