Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Excellent value package holiday”

Written on: 01/09/2013

After some bad publicity on the BBC we were concerned about our booking - in particular the allocation of the hotel - complaint on the BBC was that last minute hotel changes were common.

We should not have worried the hotel was as booked and we had an excellent room overlooking the pool. We had British Airways flights with massive 23kg baggage allowance, 2 pieces of hand luggage and free child car seat carriage - fantastic.

Booking process was easy and confirmation e-mails were received in good time including reminder that final balance was about to be taken.

Not sure what else TR could have done to make the experience better perhaps making it easier to contact their staff via phone and perhaps better trained staff. We did try and confirm everything was ok with the hotel but the reply given was not that reassuring. It was this that stopped me giving a 5 star review.

Was this review helpful? 0 0