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Written on: 27/08/2013 by KarenAzar (1 review written)

I booked a holiday to Turkey on 27th August 2013. I was given a web only price and paid using my card and got a confirmation email. I noticed on the email that it said that I would get a call back from one of their representatives to customise my holiday arrangements. I immediately rang and spoke to a Customer Service Advisor called John to find out exactly what that was suppose to mean. John explained that I hadn't just booked a holiday but just made a request, his words?? I was dumbstruck and said "I have booked and paid and received a confirmation email". He said that he would check my "REQUEST" and kept me waiting on the line for a few minutes. No surprises, he said " Your request has failed" He then proceeded to offer me the same flight that I had just booked at a much higher price. I told him that I thought it was a total rip off and he advised me to watch out for other companies as at least they wouldn't debt my card whereas some other companies do. My advise to you is steer clear of this company and stick with reputable companies like Thomas Cook etc

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