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“Very poor customer service”

Written on: 23/08/2013

I booked a trip with this people but had an issue with the ticket. The airline was willing to help me but they could not do anything as the ticket was purchased though this site. It would have taken BTstore a call to the airline to fix this quite inexpensively for me but they were just not willing to help. It reminded me of "dealing with a collector to dispute a debt" is the best i can put it. Cost me $400 but it is the price to pay never to deal with them again. What the person on the phone told you was different from what the one responding to the emails wrote back. A robot might as well have been responding to the emails because it did not address any of the issues i was asking.

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