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“Booking failure”

Written on: 20/08/2013 by Angryman2345 (1 review written)

I booked one night for business 5 days in advance if a trip. Confirmation received all good. At 6:30 on the day I got a text message from the hotel alerting me to the fact that check in closes at 8pm. I would not have been arriving until later. Sorry nothing they can do when I call and as it is a late cancellation they will take the money from and to take it up with them.
I call and basically told by them that if i was booking something with my credit card I should have read the T&Cs as it is clearly visible on the website and confirmation letter that check in closes early. Thanks for the patronising life lesson but is is obviously not clear or I wouldn't have missed it. If it is so clear why do they feel the need to text people? If they are going to text to alert people to this why not do it on booking when I could have cancelled not 90 mins before its too late when Iose my money.

They get lots if people who pay but don't stay, that are colluding in?

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