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“Wrong item received.....seems impossible to get sorted”

written by on 19/08/2013

I ordered a maxi floral dress only when the package arrive, despite being in the correct plastic bag (ie right description etc) it was a navy midi dress with a belt. Not even close to what was ordered in the first place. I since have sent THREE emails quoting my order number, with all three I received a generic 'we have received you email query' response but have not heard anymore since.

I still have the blue dress... I want confirmation that the correct one will be posted to me with the express delivery and 10% off that their website promises, and I want the incorrect dress to be collected. If this isn't done small claims will be going in asos' direction!!!

Sort it out Asos.

From a successfully pee-ed off customer!

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