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“Awful experience”

Written on: 18/08/2013

Arrived in Toulouse to pick up a pre-paid car. Was sold some extra insurance for €16. Explicitly checked that was €16 not €60 and that if I returned the car full of petrol I would only paid €16. This was confirmed so I signed contract.

Received car in filthy condition, but otherwise okay. Returned home to a bill for €130.

When queried with Avis they wil not accept that I was mis advised and are hiding behind the legal contract over good customer service. Recommend using any other car hire provider to avoid being ripped off in this way.

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