written by on 15/08/2013
Our mother was taken ill on the second day of our 2 week holiday with a bleed to the brain which required a 2 week hospital stay, various scans and operations and a stay in intensive care. I contacted the emergency contact number and was put through quickly to the international assistance team. From there they were helpful, understood the situation and kept us up to date with everything.
When I asked them to send confirmation emails for hotel booking references they did, when asked for a call back they did.
They arranged hotels for our father so he could stay on near to the hotel and arranged a medically assisted flight back to the UK.
Overall they have been EXCELLENT in every aspect and would have no problems using them again for travel insurance.