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“Disappointing quality and appaulling customer services”

Written on: 14/08/2013

I ordered hunter huntress navy boots for dog walking from Uttings, like most I got drawn in by the prices. The delivery was prompt and I was very excited to recieve them. However on removing the blue plastic packaging I was disappointed firstly by the damaged box. On opening the box I also realised that a pattern was emerging because the boots were badly scuffed. I phoned Uttings and spoke to the advisor who really doesnt know the meaning of the words customer services. Obviously Uttings do not quality check their products before sending to customers and then the have the nerve to ask you to pay for postage to send the item back!!! Then they say we will check the boots on their return and if they are found to be faulty then we will refund you!!! Oh this is all in their T&C's. I work for solicitors and this will be an ongoing issue until it is resolved to my satisfaction as a consumer and this is my right!!!
My advice is to think twice about using Uttings!!

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