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“Not an honourable company - don't ever use them”

Written on: 14/08/2013

On the confirmation sheet it said that hold baggage was included.It wasn't. my choices at the airport pay £400 to put the bags in the hold or repack bags to go in the cabin losing most of our toiletries. I chose to make them cabin bags because I didn't trust the lady on the phone from Lowcostholidays. We had security searches because I had a penknife in the now cabin bags. Didn't have time to buy new toiletries on the secure side and had to travel without our deodorant, toothpaste and other essential stuff for the next morning. A really distressing event. Had more security issues on the way back because the other penknife was located. I bought replacements for all the stuff given up or confiscated and sent the receipts and a copy of the confirmation sheet with a long email to the named lady in Lowcostholidays. That was on 8 July 2013. I haven't heard anything from her and have sent a reminder email. I don't expect to hear from them. The good news is that I didn't pay £400 for the luggage to go in the hold - I'm down about £50.00. I would NEVER use them and DON'T RECOMMEND THEM TO ANYONE - EVER!

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