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“Horrible customer service and payment verification”

Written on: 13/08/2013

I will never use this site again, and I would not recommend others use it. We were traveling with an infant, and requested specific seats, which were not translated to the airline. When I requested specific seats via email, considering the travel with an infant, they sent a generic response. The payment verification system, if you do not have verified by Visa, is onerous. I had to fill out 8 pieces of paper, and then they decided that I also had to confirm verbally, which they had not advised me about before. Although they understood that I lived in Nairobi, they called me twice in the middle of the night, and then told me I had to call them within 2 hours (in the middle of the night) or I would lose the reservation. HORRIBLE!

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