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“Rip-off cancellation fee - avoid ike the plague”

Written on: 12/08/2013

A member of staff booked three hotel rooms for a business trip for me but accidentally selected the wrong date. He realised his mistake and cancelled within minutes but charged us £80 for this! How on earth can they justify such a ridiculously high price for a booking that had only been live for a few minutes?!? We would have changed to a different date with, but after this totally extortionate fee we have gone with a hotel from instead. I will happily accept that there are admin fees involved in changing a booking, regardless of how long ago the booking was made, but £80 is way off the mark. Profiteering from a simple mistake is not the way to treat previously loyal customers. Will not be using them again. Absolutely disgraceful.

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