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Written on: 11/08/2013

Dear Sir/Madam,

I ordered my friend's Birthday Roses and Lily Bouquet as usual this year, and was mortified to hear from her that although the first one arrived on the nominated day, the quality of the flowers was certainly not up to Marks and Spencer's high standard.They appeared withered and dried up.My friend not wishing to let me know, rang M&S and complained.Another bouquet was delivered the following day, her birthday, and sadly they were exactly the same, very poor quality.After chatting to her she explained she did not wish to tell me knowing I would be upset.She is awaiting a letter of apology and a voucher so she can purchase her own fresh bouquet in store.
Perhaps the new method of not using water in the packaging is not entirely successful.I will think twice about using this service again which is a pity

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