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“Lack of Contact”

Written on: 10/08/2013 by patrickcrow (1 review written)

Having ordered £750 worth of goods from Wiggle I thought I expected reasonable customer service. However my account shows order being processed and that is now 8 days old. Despite numerous emails all I get is an automated response. I have now cancelled the order and waiting for confirmation and a refund.
If I had known that you cannot speak to anyone (there is no phone number listed) I would not have ordered from them.
At the same time as placing an order with Wiggle I ordered some bits from Ribble. With them you get an instant response and lo and behold you get the goods within 3 - 4 days.

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