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“Appalling service and attitude”

written by on 08/08/2013

I ordered furniture through Lesley Jordan Furniture at the Ideal Home Show in London. It took around 3 months before i was given a delivery date and then they failed to show up on the specified date - they we re-arranged and they didn't turn up again. When i rang to find where my order was i spoke to the finance director who actually shouted at me! He told me that i had paid and now that he had my money he wasn't really bothered - at least he was honest i suppose! My furniture did eventually arrive - quality was patchy. Sideboard was good quality, table was ok, display cabinet not great - but to be honest i keep trying to contact them and there is never any answer - could they have even gone bust i wonder?? They promised me £50 as compensation for the awful service but predictably they have never paid up. The first time the director of a company has ever shouted at me - he appears to be cracking up under the strain! Would never, ever order from them again and i agree with others that the Ideal Home Show should ban them - it gives them a bad reputation to for allowing such a bunch of cowboys to take people's money at their event.