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“Quality when you get it, but unreliable and...”

Written on: 08/08/2013 by ljbannister (1 review written)

When they deliver, they deliver with quality. But from the orders I have made, that's about a 50% success rate. Half the time things turn up weeks late or, in one case, not at all. God help you if you then need to sort that out, you can never get through on the phone and in spite of professing "aim to respond within 24 hours" it takes days to get a response by email from the helpdesk. And then it's an offer of a reprint... which may take another month to arrive.

Despite the flashy website, they are clearly amateurs well out of their depth.

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